Frequently Asked Questions2020-09-15T15:53:10+00:00

Frequently Asked Questions

Find Answers Here

General COVID-19 FAQ’s

What should I do if someone in my household has COVID-19?2020-04-08T03:23:04+00:00

Many of our appointments can be done via Telehealth, so if you are living with someone who has a positive COVID-19 diagnosis, please contact us. If you need to come into the office, we will take extra precautions to ensure everyone’s health and safety.

If someone in your household is diagnosed with COVID-19, you should limit as much contact as possible. However, we also understand that in many cases, you may be the main caregiver to that person. The CDC recommends the following when caring for someone with coronavirus:

  • If possible, have them use a separate bathroom.
  • Avoid sharing personal household items, like dishes, towels, and bedding
  • Have them wear a cloth face covering (that covers their nose and mouth) when they are around people, including you.
  • It the sick person can’t wear a cloth face covering, you should wear one while in the same room with them.
  • If the sick person needs to be around others (within the home, in a vehicle, or doctor’s office), they should wear a cloth face covering that covers their mouth and nose.
What should I do if I think I have COVID-19?2020-04-08T03:32:01+00:00

We are unable to test, diagnose or treat COVID-19. If you are concerned that you may have the virus, the first and most important thing you can do is stay home, except for medical care. Many patients who have been diagnosed with COVID-19 are able to manage their symptoms at home. White testing is currently limited, it is available. You can call the CDC Hotline at 800-456-7707.

For testing in Utah, visit TestUtah.com.

Seek medical attention immediately if your symptoms become significantly worse or you develop emergency warning signs, which include (but are not limited to):

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

Read all guidelines on what to do if you are sick on Centers for Disease Control and Prevention (CDC).


How do I schedule a Telehealth appointment?2020-04-08T04:04:22+00:00
It’s easy! Choose the way that is most convenient for you:
  1. Call our office to schedule an appointment and let them know you would like to do a Telehealth visit.
  2. Click on the orange chat button in the corner of our website to chat with our front office staff.
  3. Schedule an appointment through Azova—a Telehealth platform that will keep your information secure and HIPPA compliant. Learn how to sign up for Azova here.
I have a Telehealth appointment scheduled, what do I do now?2020-04-08T04:05:28+00:00

Sit back and relax! At the time of your appointment, you will receive a link via text message or email. To connect, simply click on the link to meet with your provider.

What appointments work for Telehealth visits?2020-04-08T04:07:23+00:00
Many of our routine appointments can be accomplished through telehealth including:
  • prenatal visits
  • birth control discussions
  • menopause questions
  • period concerns
  • review of abnormal lab results/imaging
  • postpartum visits
  • anxiety and depression (change to Mental Health discussion)
If it becomes clear an in-office appointment is necessary to continue providing the best care for your situation, we will work with you to schedule an appointment.
Do I need to wear a mask to my in-office appointment?2020-04-29T17:18:35+00:00

Yes, please wear a mask for your next appointment. The Health Department is requiring that everyone wears one to ensure the safety of you and those around you.

Can I get vaccinated if I’m pregnant, breast-feeding, or thinking about getting pregnant?2021-10-15T15:55:22+00:00

Yes. The vaccine is safe and effective, and there are no known fertility concerns for you or your partner.

Am I more at risk being pregnant?2021-10-15T15:56:12+00:00

Pregnant and recently pregnant women are more likely to get severely ill with COVID-19 compared with non-pregnant people.

Will the COVID-19 Vaccine protect my baby?2021-10-15T15:58:33+00:00

You may pass on protection to your baby if you get vaccinated while pregnant or breastfeeding.

Pregnancy FAQ’s

I’m currently pregnant. Should I continue to come in for my prenatal visits with the current COVID-19 situation?2020-04-08T03:41:16+00:00

Even in this uncertain time, it’s important to continue good prenatal care! It is possible to do a telehealth visit for some of your prenatal appointments.

List of Appointment Types during Prenatal Care with info of what works for telehealth vs coming into the office

What should I do to protect myself and my unborn baby from COVID-19?2020-04-08T03:07:01+00:00
You can protect yourself the same way you protect yourself from other viruses with a few basic practices:
  • wash your hands thoroughly and often for at least 20 seconds. Make sure you are cleaning between your fingers and under your nails
  • avoid touching your eyes, nose and mouth as much as possible
  • disinfect shared and high touch surfaces
In addition, because COVID-19 spreads from person-to-person contact, the CDC, local government and healthcare officials recommend that you:
  • stay at home as much as possible
  • stay at least 6 feet away from others if you need to go out
  • wear a mask in public
  • stay at home when you are sick
I just found out that I’m pregnant. When should I schedule my first appointment? Do I need to come into the office or can it be a Telehealth appointment?2020-04-08T03:12:05+00:00
First off, congratulations! Now that you know you are pregnant, please call or message us to set up an appointment. Your first appointment will be scheduled at about 8 weeks gestation. This appointment will be in the office where we will check your vitals, review medical history and perform specific exams and tests, including blood and urine tests. These tests will allow us to assess any risk factors, determine your due date and monitor your pregnancy well from the beginning.
If you have recently been sick, currently have COVID-19 or been in contact with someone who does, we will make adjustments. Please contact us and let us know so we can make a plan that fits your needs best.
My due date is coming up. Is it safe to go to the hospital?2020-04-08T03:13:03+00:00
We believe that the safest place for you to deliver is at the hospital. The hospitals are working diligently to keep areas protected and safe for patients. While policies are continuously adjusting based on the ever-evolving situation, we will do our best to keep you informed with Federal and State regulations.

If you have been diagnosed with COVID-19, please notify the hospital staff immediately upon your arrival.

If you have questions for the specific hospital you are delivering at you can contact us or the hospital directly.

Will my spouse or support person be allowed at my delivery?2020-04-08T03:14:15+00:00

At this point in time, only one visitor is allowed in the hospital. Every person entering the hospital will be required to fill out a questionnaire along with having their temperature checked. If your support person has been or is sick, they will not be permitted into the hospital. Photographers and videographers are not allowed in. No additional visitors will be permitted to the hospital. If you have any symptoms, are being tested for COVID-19 or have tested positive for COVID-19, a visitor will not be permitted into the hospital with you.

Some hospitals will only allow one entry point from midnight to 5 am. If you are in labor at night, call the hospital before arriving so you know where to go.

Rules and procedures are constantly changing and we will keep everyone as updated as possible. If you have specific questions, please contact the hospital directly for their rules and regulations.

What should I do if I’m pregnant and contract COVID-19?2020-04-08T03:17:01+00:00
Many of our prenatal appointments will be via TeleHealth, but if you have been diagnosed with COVID-19, please contact us immediately. Your appointments will be adjusted to TeleHealth visits where possible. If you are high risk and need to be seen in the office, additional precautions will be taken to assure the health and safety of our staff and other patients.
I am scheduled for my 20-week ultrasound. Can I bring my friends and family?2020-04-08T03:18:21+00:00

Unfortunately, we cannot allow multiple people or persons under 18 at appointments right now. You can bring 1 other person with no symptoms or restrictions with you to your ultrasound. This appointment’s main purpose is to assess your baby’s size, skeletal structures and internal organs. We know it also has been an important and fun experience for friends and family to learn the gender of the baby. We will create a gender reveal card for you to look at or share with friends and family or if restrictions and scheduling allow after COVID-19 subsides, you are welcome to come in for a free gender screening.

Am I at greater risk of contracting COVID-19 because I’m pregnant?2021-10-28T15:10:54+00:00

Pregnant and recently pregnant people are more likely to get severely ill from COVID-19 compared to non-pregnant people. Pregnancy causes changes in the body that could make it easier to get very sick from respiratory viruses like the one that causes COVID-19. These changes in the body can continue after pregnancy.

Read all prevention tips from the Centers for Disease Control and Prevention (CDC).

Can COVID-19 be passed from mother to baby during pregnancy?2020-04-08T03:35:46+00:00

It is unknown whether a pregnant woman with COVID-19 can give the virus to her unborn baby. There have been no babies born to mothers with COVID-19 that have tested positive for the virus. Amongst these small number of cases, the virus was not found in samples of amniotic fluid and breastmilk.

Gynecology FAQ’s

Are you still open and seeing patients?2020-04-08T03:42:07+00:00

Yes! Your care is our first priority and many of our patients need to be seen regularly. We have both in-office and Telehealth options available for appointments.

I am due for my annual exam. Should I make an appointment? Can I come into the office?2020-04-29T04:28:45+00:00

Annual exams will continue as normal and will follow COVID-19 protocols and precautions.

Should I schedule an appointment if I think I have a bladder infection or UTI?2020-04-29T04:30:08+00:00

If you have symptoms of a bladder infection or UTI, please schedule a Telehealth visit. We do not complete a physical examination at these appointments, so you do not need to come into the office.

How can I get a prescription for birth control?2020-04-29T04:31:57+00:00

Birth control discussions and treatment can be done through Telehealth. Contact your group by calling the main number or sending a message through Azova, our secure patient portal.  We would love to talk to you about the options available.

Some types of birth control methods such as IUDs and implants will require a placement appointment. During our Telehealth visit, we can make arrangements to schedule that for you.

What should I do if I need to get an IUD removed, inserted or replaced?2020-04-29T04:35:24+00:00

We can help you in the office with IUD placements or removals. Contact your group to schedule an appointment.

I need to get bloodwork done. What should I do?2020-04-29T04:35:58+00:00

If you are needing bloodwork ordered, we can schedule an appointment to take care of that. We are taking many precautions in the office by maintaining disinfecting procedures, spacing out appointments and checking symptoms of each patient at check-in. If you are concerned about coming into the office at this time, please contact a nurse or your provider to determine whether your blood work can be postponed until a later date.

I am waiting on bloodwork or test results. What should I do?2020-04-29T04:37:05+00:00

Once we receive the results of your blood work, we will call you. If any follow-up needs to be completed, we will work with you on the best course of action to move forward.

Postpartum FAQ’s

How can I avoid passing COVID-19 on to my new baby?2020-04-08T03:37:07+00:00
You can protect your baby the same way you protect yourself from other viruses. While it won’t be possible to keep your baby 6 feet from you, here are some guidelines to follow:
  • wash your hands before touching your baby
  • avoid touching your eyes, nose and mouth as much as possible
  • avoid touching your infant’s face
  • disinfect shared and high touch surfaces
  • stay at home
  • limit all visitors
  • wear a mask while feeding your baby
  • wash your hands before touching breast pump or bottle parts. See the CDC’s guide on how to clean a breast pump.
You can also have someone who is not sick feed your breast milk to your baby after you pump.
Is it safe to breastfeed if I have COVID-19?2020-04-08T03:38:27+00:00

The virus has not been found in samples of breastmilk. While there is limited research on breastmilk and COVID-19, we know that breastmilk provides protection against many illnesses. If you have any questions or concerns, please contact us.

What should I do to protect myself and my baby from COVID-19?2020-04-08T04:11:19+00:00
You can protect yourself and your baby the same way you protect yourself from other viruses with a few basic practices:
  • wash your hands thoroughly and often for at least 20 seconds. Make sure you are cleaning between your fingers and under your nails
  • avoid touching your eyes, nose and mouth as much as possible
  • avoid touching your infant’s face
  • disinfect shared and high touch surfaces
  • wash your hands before touching breast pump or bottle parts. See the CDC’s guide on how to clean a breast pump.
In addition, because COVID-19 spreads from person-to-person contact, the CDC, local government and healthcare officials recommend that you:
  • stay at home as much as possible
  • stay at least 6 feet away from others if you need to go out
  • limit all visitors
  • wear a mask in public and while feeding your baby
  • stay at home when you are sick
Should I come in for my postpartum checkup?2020-04-08T04:12:25+00:00

Absolutely! Your postpartum checkup is where we will check on your healing process and discuss how you are doing with your new baby. This is an important checkpoint to keep you healthy both physically and emotionally.

Should I bring my baby with me to my postpartum checkup?2020-04-08T04:13:04+00:00

No. If possible, we recommend leaving your baby at home to better protect you and them from COVID-19.

What should I do if I’m struggling with anxiety and feelings of depression?2020-04-08T04:14:10+00:00

We are here to support you and want you to contact us if you are experiencing anxiety or depression. The sooner you call us, the sooner we can help you get the treatment you need.

I have feelings of wanting to hurt myself or my baby. What should I do?2020-04-08T04:14:47+00:00

If at any point you are concerned about the safety of yourself or your baby, please contact us immediately. We are available during office hours, but also have nurses available after hours. You can call us or message us on Azova, whichever is most convenient for you.

Should I make an appointment if I’m concerned about my recovery?2020-04-10T04:29:19+00:00

If you have any concerns about your recovery, please call or contact a nurse through Azova. We are here to answer your questions and help you determine the best plan for your health. It’s important to us that you have the support and care you need. Both Telehealth and in-office visits are currently being scheduled.

Billing FAQ’s

Why do I have to show my insurance card at each visit?2020-09-15T15:07:34+00:00

By presenting your most current insurance card, we are able to verify we have entered your information into our system correctly and accurately. This information is also important if we need to refer you to an outside laboratory or hospital for other services.

Why did I get a bill from Valley Women’s Health if I have 2 insurance plans?2020-09-15T15:08:53+00:00

Covered services vary from plan to plan. If the primary insurance plan processes the claim and leaves a deductible or coinsurance, the secondary plan may also have a deductible or coinsurance that has to be met before they will pay any additional amounts. It is important for you to know if your plans will coordinate benefits. This will help you know what to expect.

Why do I have an outstanding balance?2020-09-15T15:12:23+00:00

Most plans have copays, coinsurance or deductibles which will impact the amount you owe. Insurance plans are chosen by you through an insurance agent or through your employer. Because each plan is different, it is important for you to know and understand what your responsibility will be at each visit.

My insurance did not pay our claim because of the diagnosis code you billed. Can you change that?2020-09-15T15:17:13+00:00

No, the insurance would view that practice as fraudulent. Federal law requires us to report the exact service performed and the exact reason for performing them. We are committed to obeying these laws and will not “fix” claims for purpose of payment.


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