Frequently Asked Questions2022-09-08T22:34:15+00:00

Frequently Asked Questions

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Billing FAQ’s

Why do I have to show my insurance card at each visit?2020-09-15T15:07:34+00:00

By presenting your most current insurance card, we are able to verify we have entered your information into our system correctly and accurately. This information is also important if we need to refer you to an outside laboratory or hospital for other services.

Why did I get a bill from Valley Women’s Health if I have 2 insurance plans?2020-09-15T15:08:53+00:00

Covered services vary from plan to plan. If the primary insurance plan processes the claim and leaves a deductible or coinsurance, the secondary plan may also have a deductible or coinsurance that has to be met before they will pay any additional amounts. It is important for you to know if your plans will coordinate benefits. This will help you know what to expect.

Why do I have an outstanding balance?2020-09-15T15:12:23+00:00

Most plans have copays, coinsurance or deductibles which will impact the amount you owe. Insurance plans are chosen by you through an insurance agent or through your employer. Because each plan is different, it is important for you to know and understand what your responsibility will be at each visit.

My insurance did not pay our claim because of the diagnosis code you billed. Can you change that?2020-09-15T15:17:13+00:00

No, the insurance would view that practice as fraudulent. Federal law requires us to report the exact service performed and the exact reason for performing them. We are committed to obeying these laws and will not “fix” claims for purpose of payment.

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